{"id":1930,"date":"2025-06-05T14:53:11","date_gmt":"2025-06-05T06:53:11","guid":{"rendered":"https:\/\/travelholicvacations.com\/privacy-policy\/"},"modified":"2025-06-16T20:23:29","modified_gmt":"2025-06-16T12:23:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/travelholicvacations.com\/zh-hans\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Last Update : 15 May 2025<\/p>

Privacy Policy \/ PDPA Notice<\/b><\/p>

We, Travelholic Vacations Sdn Bhd (Reg No. 1445715-V | KPK \/ LN : 10464) <\/b>would like to ask you to take the time to read and understand this Privacy Policy carefully. By publishing this Privacy Policy in this website, we shall deem our customers and\/or clients have already been notified. This policy explains how we may collect, use, share and process your personal data in accordance with the Personal Data Protection Act 2010 (“Act”) when we offer our services \u2013 tours, travel, cruise, hotels, events, meetings, and related products and services \u2013 through our person-to-person interaction or via our websites, mobile applications, or other online and offline means. <\/p>

1. Personal Data Collection<\/b><\/p>

We may collect your personal data when you:
– Submit a booking or inquiry form
– Communicate with us via email, phone, or social media
– Participate in our promotions, surveys, or events
– Visit our website or social media pages

The personal data collected may include:
– Full name, NRIC\/passport number
– Contact details (email, phone number, address)
– Travel preferences, dietary requirements, and emergency contacts
– Payment information (for bookings)<\/p>

2. Purpose of Data Collection<\/b><\/p>

Your data will be used for:
– Processing your travel bookings and inquiries
– Providing customer support
– Sending updates, offers, and promotions (with your consent)
– Compliance with legal and regulatory obligations
– Internal administrative and marketing purposes<\/p>


3. Data Disclosure<\/b><\/p>

We may share your data with:
– Our business partners, suppliers, or third-party service providers
– Regulatory authorities as required by law

We ensure that your data is handled securely and only for the intended purposes.<\/p>

4. Data Protection<\/b><\/p>

We implement appropriate security measures to protect your personal data from loss, misuse, and unauthorized access.<\/p>

5. Data Access & Correction<\/b><\/p>

You have the right to request access, correction, or deletion of your personal data by contacting us at:
Email: sales_ob@travelholicvacations.com<\/span><\/a><\/p>

Phone: +603 \u2013 7490 2988<\/p>

6. Consent<\/b><\/p>

By providing your personal data, you consent to the collection and use of your information as outlined in this policy.<\/p>

Booking Terms & Conditions<\/b><\/p>

1. Booking & Payment<\/b><\/p>

– A 50% non-refundable deposit is required to confirm your booking.
– Full payment must be made upon confirmation.
– Payments can be made via bank transfer, credit card, or e-wallet.<\/p>

2. Cancellation Policy<\/b><\/p>

– Cancellations must be made in writing and email to ales_ob@travelholicvacations.com
– Cancellation fees apply as follows:
– More than 30 days before departure: loss of deposit
– 15\u201330 days before departure: 50% of total price
– Less than 14 days before departure: 100% of total price<\/p>

– Booking under promotional rate \u2013 No cancellation or amendment is allowed.
(*Note: Refunds depend on third-party supplier policies. *)<\/p>

3. Changes & Amendments<\/b><\/p>

– Any changes requested after confirmation may incur additional fees and are subject to availability.
– Travelholic reserves the right to make necessary adjustments due to unforeseen circumstances (e.g. weather, airline changes).<\/p>

4. Travel Insurance<\/b><\/p>

– We highly recommend that all travelers purchase comprehensive travel insurance to cover cancellations, medical emergencies, and other unexpected events.<\/p>

5. Responsibility & Liability<\/b><\/p>

– Travelholic acts as an agent for suppliers and is not liable for any loss, damage, delay, injury, or inconvenience caused by third parties.
– We reserve the right to decline or remove any participant who disrupts the tour or causes safety concerns.<\/p>

6. Passports & Visas<\/b><\/p>

– It is the traveler\u2019s responsibility to ensure that passports are valid for at least 6 months from the date of departure and to obtain any necessary visas.<\/p>

7. <\/span>Prices & Surcharges<\/b><\/p>

Prices shown are accurate at the time of publication and form part of the tour information and price list presented in our brochure or promotional materials. However, all prices are subject to change due to fluctuations in: <\/p>